Privacy & Security
Overview
Helixbox is built on three core principles:
- User Privacy: Your data belongs to you
- Asset Security: Non-custodial and decentralized
- Transparency: Clear policies and open communication
Legal Framework
Terms of Service
What You Need to Know
- Must be 18+ to use Helixbox
- Some jurisdictions are restricted
- Users retain control of their assets
- Clear dispute resolution process
Privacy Policy
Data Protection
- Minimal data collection
- No private key storage
- Transparent data usage
- User control options
Cookies & Tracking
Cookie Usage
- Essential functionality
- Performance monitoring
- User preferences
- Analytics data
Security Architecture
Core Security Model
1. Smart Account Security
- Non-custodial design
- Account abstraction (ERC-4337)
- Multi-factor authentication
- Social recovery options
2. Infrastructure Protection
- DDoS prevention
- SSL/TLS encryption
- Rate limiting
- 24/7 monitoring
Transaction Safety
Protection Measures
- Multi-signature support
- Transaction limits
- Address whitelisting
- Suspicious activity detection
- Real-time monitoring
Service Providers
We partner with industry leaders for enhanced security:
| Service | Provider | Purpose |
|---|---|---|
| Wallet | Privy | Account management |
| Smart Contracts | Safe{Wallet} | Multi-sig security |
| Price Data | CoinGecko | Market information |
| AA Infrastructure | Pimlico | Transaction handling |
| Analytics | Google Analytics | Usage metrics |
| DEX | 0x Protocol | Trading infrastructure |
Best Practices
Security Recommendations
-
Enable All Security Features
- Two-factor authentication
- Email notifications
- Transaction confirmations
-
Protect Your Account
- Use strong passwords
- Keep recovery info safe
- Monitor activity regularly
-
Safe Trading
- Verify addresses
- Start with small amounts
- Check transaction details
Incident Response
If you notice suspicious activity:
-
Immediate Actions
- Freeze your account
- Contact support
- Document the incident
-
Report Issues
- Email: hello@helix.box
- Response within 24 hours
- Confidential handling
Updates & Communication
Stay informed through our channels:
Important!!!
Helixbox never stores private keys. Assets remain under your control through our partnership with Privy. Learn More →
Contact & Support
Need assistance?
- 📧 hello@helix.box
- 🎮 Discord Community
- ⚡ Response within 2 business days
Language Notice
All official documents are in English. Translations are provided for reference only.